When Your 80 Year Old Mother Forwards a Video to You Social Media Has Also Come of Age.

When your 80-year old mother forwards a video to you each day you can’t help but pay attention to the growth, acceptance and utility of social media. According to Forrester’s 2008 Social Technographic Profile, three out of four US adults use web technologies and tools to connect with other people and to share information. Adoption has grown from 56 percent just a year ago.

We have always been a very social culture. Lacking an overt class structure and the conventions of the old countries where social mobility was severely limited, we have long traditions of sharing information, open commentary and feedback, collective opinion polling and creative expression. We are a nation of voters, critics, reviewers and satirists.

Long before Mark Zuckerberg showed up millions of people were participating in discussion boards, user-groups, chat rooms and professional online forums of many stripes.

Blogs, photo and video-sharing like Flickr, RSS feeds, Twitter del.icio.us and Digg are the latest evolution of our need to say what we think and tell others. Social networks are the digital extension and expression of our love of clubs and fraternal organizations.

The early adopters have jumped into social networks to the tune of $920 million according to eMarketer, three-quarters of which was spent on MySpace (51%) and Facebook (19%). Like most early adapters the attention gets focused on the means rather than the marketing strategy.

Every marketer you meet fantasizes about creating a low-cost viral video that skyrockets them to fame and ROI-heaven with millions of free page views and mentions or replays in the mainstream media. This fantasy is validated by a Feed Company survey in which 71% of creative executives believe that viral video will become a standard marketing practice in one to three years. Forty-one percent of clients told Jupiter they intend to upload video to social network sites in the next twelve months. The hold-up, according to the Jupiter Research’s 2008 Advertiser Executive Survey,  is cost, anxiety about adapting existing TV creative and doubts about targeting. 

The critical questions for marketers are: How do we insert ourselves credibly into these networks and conversations? What’s the optimal use of this two-way communication and distribution channel? 

 The answer begins with an appreciation of how these new networks are evolving and how people are electing to participate. Social media is evolving like cable TV did, from the broad initial pioneers who prove the concept and attract mass audiences to niche channels that hyper-serve specific market segments or aggregate content into broader sub-categories like dating, health or careers. If MySpace is the pioneer then LinkedIn is the B2B play and the contenders for other spots along the spectrum are beginning to line up. 

Josh Bernoff talks about a Social Technographics Ladder, a pretentious sounding 6-step construct, to illustrate how people actually use and participate in social media. This idea suggests that some people are online but “Inactive.” They basically don’t care about any of this.

“Spectators” read blogs, watch videos and are passive voyeurs.

“Joiners” sign up for things, create profiles and visit sites regularly.

“Collectors” are one notch up; using RSS feeds, recommending and voting for content and adding tags to web pages.

“Critics” are active participants posting their own content, commenting on blogs, or adding to and editing wikis.

“Creators” sit atop the social media food chain publishing blogs, posting images, making videos, creating mash-ups and downloading music.

It’s a fair bet that the ladders map to a bell curve with “Inactives” at the right and  “Creators” at the left. The hump is moving to the left as more people do more things.

Breakout Solutions, a Fort Lauderdale software provider, called this state of affairs a “social media revolution” and advised its clients, “Whenever a new discipline is introduced that changes the entire dynamics of what influences consumer buying decisions and how you deliver your marketing message, you simply cannot afford to remain unresponsive and stagnant in formulating new strategies to meet business objectives.” And while I wouldn’t put it quite that way, I agree. So here are five things to do to seed social media into your marketing strategy.

Find Your Peeps.

It’s all about targeting. The goal is to comfortably intersect with your customers and prospects. In some cases you can add social media elements to your web site and to your marketing campaigns. In other cases it makes more sense to go where they are already going. Think like an anthropologist. Find your people. Watch what they say and do. Look for patterns. Ask them what they like and what they want.

Dare to Be Embarrassed.

Social media shifts control from brands to customers. It’s about what they think and what they want; not what you’re pushing. Some think you suck. But you knew that and it’s okay. To embrace social networks is to risk being next to content that you don’t control, to receive and respond to reviews and criticism you’re not used to and possibly to take your brand not so seriously.

Lead with Your Long Suit.

Social networks give brands the opportunity to expose things they know, showcase expertise, present ideas or designs, float trial balloons and introduce personalities. It’s an unparalleled chance to invite customers and prospect into your world. Don’t underestimate how into your brand your best customers are. Don’t be bashful. Put your people and your best stuff out there. Don’t let the lawyers tell you otherwise.

Play Around.

We’re in the early stages. There are no proven formulas and no real best practices. It’s a real chance to play around by asking users to send in things, participate in contests, answer survey questions, sample products or services, download coupons, upload photos and who knows what else? Test and learn your way to greatness.  

Play to the Cheap Seats.

Social media is like talk radio or old fashioned telephone party lines. A tiny percent call but everybody is listening. The beauty of having friends and linkages is seeing what they are doing and watching them experiment from the sidelines. The numbers of passive and occasional users far outnumber the hardcore players, even among the younger demographic groups.  But don’t ignore them because they’re getting off and getting their own ideas watching what goes on.

Day One, Global Summit for Ecology

al gore with Gerald gentemann
Al Gore kicks off the Summit with passion. He introduced some of the initiatives that the new administration under Barrack Obama will begin as priority one!

Here is the press release from Waseda University’s P,resident
“An Honorary Doctorate was presented to Mr. Al Gore – the 45th vice-president of the United States of America – in Okuma Auditorium at Waseda University.

Waseda University awarded Mr. Al Gore an honorary doctorate at a presentation ceremony held on November 19, 2008, under clear autumn skies. After receiving the degree, Mr. Al Gore addressed the audience. He expressed how honored he was to have been presented with an honorary doctorate by Waseda University, and he congratulated the university on its long and proud history that spans more than a century. After the ceremony, Mr. Al Gore gave a special lecture entitled “An Inconvenient Truth”. It was both the commemorative lecture for the doctorate and the keynote lecture for the Global Summit for Ecology.”
news_081119_1

Less Bubbly 2009!

MoëtChandon01-w
Champagne has always been identified as a great consumable drink once the Holidays start setting in. Outside that of the usual parties, people normally look for it to celebrate the coming of the New Year.

But no thanks to a dampened economy, it looks like while the brand and product familiarity is there, sales declines are bound to affect the purchasing power for champagne as people tighten up their belts for a hard 2009.

Also, expect a lot of imitators to come up with imitation brands to battle the authentic champagne makers. Lesser costs means more buyers even if they don’t really get the real product they have in mind.

Makers of the luxurious French sparkling wine are entering the selling season that accounts for some 25% of its volume with the double whammy of a weak economy that’s forced consumers to trade down from the priciest alcoholic beverages and a weak U.S. dollar driving already lofty Champagne prices further skyward!

Smart Car Vending Machine?

smart-car-vending-machine-1
There are millions of vending machines in Japan. They dispense everything from beer and rice to comics and now smart cars? No it is just a great marketing gimmick. When I helped launch the car in Japan we put one on the Hybya Line of the subway and it caused quite a stir. This has done the same.
smart-car-vending-machine-3

Obama, Japan Congratulates Obama

japan-obamax
Local residents supporting President-elect Barack Obama celebrate his victory in the Japanese city of Obama, Fukui prefecture, on Wednesday.

Obama means “small shore” in Japanese. The ancient fishing town of 32,000 people has been rooting for the Democrat ever since he became a viable candidate for the American presidency.